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Love Plates - Terms & Conditions

Please review the following Terms and Conditions before enrolling in any class, class pack, or membership.
 By purchasing or enrolling, you agree to the terms below.

GENERAL TERMS

  1. Grip socks are required to participate in our group or private classes. If you do not have grip socks, we have them available for purchase at the studio.
  2. Eligibility:
     Introductory offers and first-time starter packs are available to new clients only and are limited to one per person. If a client purchases an intro offer in error, the purchase will be refunded to account credit.
  3. Payment:
     Payment is required at the time of booking. A valid class, pass, or membership must be in your account to reserve a spot.
  4. Transferability:
     Classes, sessions, and memberships are non-transferable and may only be used by the person named on the account.
  5. Expiration:
     Class packs are valid for varied terms. Check the expiry term before you purchase.
  6. Gift Cards:
     Gift cards may be used toward any class, membership, or retail purchase at Love Pilates. They are non-refundable and cannot be redeemed for cash.
  7. Studio Etiquette:
     Please arrive on time, silence your phone, and store personal belongings safely. Love Pilates is not responsible for any lost or stolen items.
  8. Schedule & Instructors:
     Class schedules and instructors are subject to change.

CANCELLATION POLICY

  1. Cancellations:
     Classes must be cancelled through our booking system; it is not acceptable to cancel through email, voicemail, Instagram or any other way that is not our booking system.
  2. Early Cancellations:
     Cancellations made more than 12 hours before the scheduled class will return the session to your account.
  3. Late Cancellations / No-Shows:
  • Class pack and pass holders: Sessions cancelled within 12 hours of class start time will be forfeited.
  • Monthly Class Pack Members (Consistent, Regular & Driven): Session cancelled within 12 hours of class time will be forfeited.
  • Monthly Unlimited Members (Obsessed & Devoted): Late cancellations or no-shows will incur a $25 fee.
  1. Private Sessions:
     Private or semi-private appointments and studio takeovers require 24 hours’ notice to cancel or reschedule. Sessions cancelled within 24 hours will be forfeited.

WAITLIST POLICY

  1. If you join a waitlist, please enable your notifications and check your app regularly.
  2. If you are added to a class from the waitlist, normal cancellation policies apply. Please remove yourself from the waitlist if you can no longer attend.

MEMBERSHIP TERMS

  1. Billing:
     Memberships automatically renew each month on the purchase date. Payments will be charged to the card or pre-authorized debit on file.
  2. Auto-renew:
     No commitment memberships will automatically renew each month on the purchase date in perpetuity unless cancelled. Our 6 month commitment membership will auto-renew for another 6 month term unless cancelled. Please give 7 days’ notice that you wish to cancel.
  3. Membership Cancellations (Also See TERMINATION):
     Love Pilates requires 7 days’ written notice (email: hello@lovepilates.ca) to cancel or pause a membership.
  4. Holds:
     Members may place their membership on hold for a minimum of 7 days and no more than one hold per payment cycle. Our Obsessed membership includes up to 3 weeks vacation within the 6 month commitment period. Extra holds are available for a $25 fee. with at least 7 days’ written notice.
  5. Failed Payments:
     Failed transactions may incur a $10 administrative fee per day until resolved. If payment remains unsuccessful after 3 days, all bookings will be cancelled, and the membership will be placed on hold until payment is received.
  6. Class Pack Based Memberships:
    The Consistent, Regular and Driven are pass-based membership. These passes expire each month, and unused passes do not carryover.

TERMINATION

  1. Early Termination of 6-month commitment Obsessed Membership:
     Early cancellation will result in a $150 early termination fee.
  2. Termination of no commitment memberships Consistent, Regular & Driven:
     May be terminated at any time with 7 days’ written notice (email: hello@lovepilates.ca)

STUDIO POLICIES

  1. By enrolling in classes or memberships, clients acknowledge that they have read and agreed to the Love Pilates Participant Waiver and Release of Liability.
  2. Love Pilates reserves the right to update class pricing, schedules, and terms with reasonable notice to members.