Frequently Asked Questions

Before Class

Do I need grip socks?

Yes – grip socks are required for all Reformer classes. They help keep you safe and stable on the moving carriage and maintain studio hygiene.
A pair of grip socks is included in our Intro Offer, so you’ll be ready for your first class. If you forget your socks later, we have pairs available for purchase at the studio.

Dress comfortably in clothing that allows you to move freely.
Please avoid zippers or anything that might damage the Reformer vinyl.
For your safety, we recommend tying up long hair and avoiding heavy lotions, which can make your body slippery during class.L

No, the studio does not have showers. We do have washrooms, changing space, and everything you need to freshen up after class.

There is paid street parking available near the studio, along with limited free parking on nearby side streets.
Please allow yourself a few extra minutes to find a spot before class so you can arrive relaxed and ready to move.

We’re at 2305 Queen Street East, Unit 5. We’re in the former home of Beach Pilates, and we’re right across the street from the bottom of the ravine, very close to the Beacher Cafe.

Studio Policies

Do I need grip socks?

Yes – grip socks are required for all Reformer classes. They help keep you safe and stable on the moving carriage and maintain studio hygiene.
A pair of grip socks is included in our Intro Offer, so you’ll be ready for your first class. If you forget your socks later, we have pairs available for purchase at the studio.

Dress comfortably in clothing that allows you to move freely.
Please avoid zippers or anything that might damage the Reformer vinyl.
For your safety, we recommend tying up long hair and avoiding heavy lotions, which can make your body slippery during class.L

No, the studio does not have showers. We do have washrooms, changing space, and everything you need to freshen up after class.

There is paid street parking available near the studio, along with limited free parking on nearby side streets.
Please allow yourself a few extra minutes to find a spot before class so you can arrive relaxed and ready to move.

We’re at 2305 Queen Street East, Unit 5. We’re in the former home of Beach Pilates, and we’re right across the street from the bottom of the ravine, very close to the Beacher Cafe.

Weekday Early Shift: 9:00 am – 1:30 pm

Monday – Thursday Evening Shift: 5:00 pm – 8:30 pm

Friday Evening Shift: 5:45 pm – 7:30 pm

Weekends: 8:45 am – 12:45 pm

Memberships & Passes

Do class passes or memberships expire?

Yes, class packs and memberships must be used within their allocated time. The allocated time varies by pass, so please ensure you check before your purchase.
All sessions are non-transferable and non-refundable.
You can read our full Terms and Conditions for details.

You can cancel your membership by emailing hello@lovepilates.ca with at least one week’s notice before your next billing date.
If you’re on a commitment-based membership (such as The Obsessed), an early termination fee will apply as outlined in your membership agreement.

Yes, we sell electronic gift cards. Find out more here.

Private Sessions & Events

Do you offer private sessions?

Yes, we offer personalized one-on-one sessions using the Reformer, Half Cadillac, Chair, and Mat. Find out more.
These sessions are perfect for beginners, those returning from injury, or anyone wanting to refine their technique and progress with individualized support.

Yes — we do! Our Studio Takeover option lets you and up to 11 guests enjoy a 50-minute private Reformer experience.
Choose your favourite instructor, your playlist, and your moves — we’ll take care of the rest.
Perfect for birthdays, team events, bachelorettes, or a fun session with friends.
To book, email hello@lovepilates.ca for availability.

Technical Difficulties

I'm having a hard time logging in with my existing Mindbody Account - can you help?

Mindbody does facilitate single sign in across multiple studios, but sometimes the initial linking can be tricky. Mindbody advises clients to register as if they are a new client, taking care to use the same email address you used with your previous account. You can register below. Once registered, the system should automatically sync, but if it doesn’t, we can help you sync.

Still Have Questions?

We  💗 questions! Please email us at hello@lovepilates.ca. (Before we open, our email box will be infrequently monitored as we are focusing all of efforts on getting ready for you.) Once we open, our email, phones, and socials will be monitored when our front desk team is working.